Barnsley News: AI Assistant B-Bot Resolves More Resident Queries First Time

RecentNews.uk

Barnsley Council's B-Bot is successfully resolving more resident enquiries on the first attempt.

The AI tool handles routine questions regarding council tax, waste collection, and local services.

Automated systems aim to reduce call centre wait times and operate outside standard office hours.

Local authorities across the UK are increasingly adopting digital-first customer service models.

Would you prefer to use an AI chatbot or speak to a human when contacting your local council?

Tap below to vote and see what others think.